Refund policy

Return & Refund Policy

At Corecura, we strive to provide high-quality herbal and wellness products. Due to the nature of our products, we maintain strict return and refund guidelines to ensure safety and hygiene.

1. Eligibility for Returns

• Returns are accepted only if:
  • The product is damaged, defective, or incorrect upon delivery.
  • The request is raised within 48 hours of delivery.
• To request a return, customers must provide:
  • Order ID
  • Clear photos/videos of the issue

2. Non-Returnable Items

• Opened, used, or tampered products
• Perishable or consumable herbal items
• Products purchased during sales or promotions

3. Refund Policy

• Once the return is approved, refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method.
• In case of Cash on Delivery (COD) orders, customers must provide bank details.

4. Replacement Policy

• We offer free replacement for damaged or incorrect products instead of refunds where applicable.

5. Cancellation Policy

• Orders can be canceled within 12 hours of placing the order.
• Once shipped, cancellation is not allowed.

6. Shipping Charges

• Shipping charges are non-refundable, unless the error is from our side.

7. Contact Us

     For return or refund requests, contact us at: corecura.helpdesk@gmail.com