RETURN & REFUND POLICY

SIMPLE RETURNS. HONEST SERVICE.

Our return and refund guidelines are designed to protect product quality, safety, and customer satisfaction.

Our Return & Refund Commitment

At Corecura, we strive to provide high-quality herbal and wellness products. Due to the nature of our products, we maintain strict return and refund guidelines to ensure product safety, quality, and hygiene.

Eligibility for Returns

Returns are accepted only under the following circumstances:

The product is damaged, defective, or incorrect upon delivery.
The return request is submitted within 48 hours of receiving the order.

TO INITIATE A RETURN, PLEASE PROVIDE

Order ID
Clear photos or videos showing the issue

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

Opened, used, or tampered products
Perishable or consumable herbal products
Products purchased during sales, discounts, or promotional offers

Refund Policy

Once your return request is approved, refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method used during purchase.
For Cash on Delivery (COD) orders, customers must provide valid bank account details to receive the refund.

Replacement Policy

Where applicable, Corecura offers a free replacement for damaged, defective, or incorrect products instead of issuing a refund.

Cancellation Policy

Orders may be canceled within 12 hours of being placed.
Once an order has been shipped, cancellations are no longer possible.

Shipping Charges

Shipping charges are non-refundable unless the return is required due to an error on the part of Corecura, such as receiving a damaged or incorrect product.

NEED HELP WITH A RETURN?